Guests requiring special accommodations can contact the Guest Services Department at guestservices@wild.com or 651-726-8200. Guests looking to purchase ADA accesible tickets for Grand Casino Arena events can do so by clicking on the event on SeatGeek.com and then filter for accessible tickets. Visit the Accessibility/ADA Services page for more information on accessible services at Grand Casino Arena.

• Family Restrooms
• Booster Seats
• Wheelchair Escorts

We follow the Minnesota State Law for Acceptable IDs. Proof of age for purchasing or consuming alcoholic beverages may be established only by one of the following:

• A valid driver’s license issued by Minnesota, another state or Canada, including the photograph and date of birth of the person
• A valid identification card issued by Minnesota, another state or Canada, including the photograph and date of birth of the person
• A valid military ID issued by the U.S. Dept. of Defense
• A valid passport issued by the United States
• Mexican Consulate IDs
• In the case of a foreign national, a valid passport
• PLEASE NOTE: We CANNOT accept clipped IDs with papers as a form of valid identification for buying alcohol.

To request an ASL interpreter, contact Grand Casino Arena Guest Services at 651-726-8200 a minimum of ten (10) business days prior to the date of the event you are attending. An ASL interpreter will not be provided unless specifically requested. Hearing/visual impaired seating is reserved up to ten (10) business days prior to the date of the event or until sold out, whichever comes first. Reserved hearing/visual impaired seats are held within an acceptable distance of the stage/performance as required by ADA regulations.

For safety and speed of entry, we strongly discourage guests from bringing bags of any kind to events at Grand Casino Arena. Purses no larger than 12” x 12” x 6” are allowed at designated X-ray entry points. This applies to all purses, including clear bags. Backpacks, coolers or large totes are prohibited. Medical and parenting bags are permitted and subject to X-ray screening. Wristlet, clutch or wallets 4” x 6” x 1.5” or smaller are allowed at all entrances and subject to inspection.

Banners and signs no larger than 2 ½ feet x 2 ½ feet and contain NO sticks, poles or offensive/vulgar language are allowed in the arena. Banners and signs may not be hung or fastened anywhere in Grand Casino Arena. Signs must be handheld and displayed at appropriate times without impeding the experience of other guests. This is subject to change at any time based on a specific request from the event or promoter.  See also: prohibited items.

Grand Casino Arena has a limited supply of booster seats available for use during events. They are distributed on a first come, first served basis. Guests can pick them up at the Guest Services desk near section 105 on the 100 level.

Grand Casino Arena Box Office Hours

• Monday– Friday from noon - 5 p.m.
• Closed Saturday and Sunday.

Event Days

• Open four hours prior to ticketed event time.

PLEASE NOTE: Tickets are not available to purchase at the arena box office on the first day of the general public on sale for non-Wild events (i.e., concerts, family shows). During this time, tickets may be purchased online at SeatGeek.com. Any remaining tickets following the first day of the general public on sale will be available for purchase at the box office on the next business day the box office is open.

The following are general rules of camera use and are subject to change at any time based on a specific request from the event or promoter. Individual events may have separate policies. Please see specific event pages for additional information. 

Cameras with a detachable lens or lens of more than three and a half (3.5) inches are prohibited from all Grand Casino Arena events. The use of flash photography may also be prohibited. The event producer reserves the right to deny camera use at any time before or during the event and to prohibit the use of any camera that is deemed unacceptable. 

Video recorders or digital cameras with recording capabilities are prohibited at any time during an event. Grand Casino Arena reserves the right to examine and prohibit the use of any camera that staff deems unacceptable. Audio recorders are not allowed at any time. 

Only credit card and mobile payment (Apple Pay, Google Pay, etc.) are accepted for concessions, retail, parking and box office transactions. Cash is not accepted.

• Baby Changing Areas
• Booster Seats
• Family Restrooms
• Mother’s Rooms
• Strollers
• Tickets for Children

Closed captioning is offered at all Minnesota Wild hockey games. Captioning is displayed on the east and west ends of the arena scoreboard.

Closed captioning is offered for non-Wild Grand Casino Arena events when requested a minimum of ten (10) business days prior to the date of the event you are attending. Captioning may be displayed on either a tablet or a monitor depending on event configuration. Should captioning be available on a tablet, guests will be provided one at the Guest Services desk at section 105. Closed captioning will not be provided unless specifically requested.

Grand Casino Arena is committed to a safe, inclusive and comfortable environment, and an enjoyable entertainment experience. Here in the State of Hockey, we show respect for the players, officials, performers and our beloved game. Guests have a right to expect an environment in which they will be treated in a consistent, professional and courteous manner by all arena, team and League personnel. The players, performers and officials have the same rights. Accordingly, guests are responsible for their own conduct.

These standards have been established with respect to guest conduct:

• Guests are entitled to enjoy the event day experience in and around Grand Casino Arena free from disruptive or inconsiderate behaviors, or unruly actions.
• Guests may not interfere with the event, the athletes or the officials in any manner.
• Guests will avoid using abusive language, obscene gestures and obscene messages on clothing.
• Guests will refrain from fighting, horseplay or throwing objects.
• Guests with behavior deemed detrimental to the enjoyment of the event may be removed from the arena.
• Guests who choose to consume alcohol are responsible for ensuring they do so in a responsible manner. Staff of Grand Casino Arena and our food and beverage partner, Levy, will ensure that intervention with intoxicated or impaired fans is handled in a prompt and safe manner.
• In the interest of safety, all guests are asked to comply with requests from arena staff regarding operational and emergency procedures.
• Grand Casino Arena will enforce mandated protocols with guests, vendors and employees. Individuals not complying with protocols may be subject to removal.

Guests are encouraged to report inappropriate behavior to Grand Casino Arena staff. Text to Assist is available at all events by texting 651-800-9453

Elevators serving all floors of the arena are located throughout Grand Casino Arena.

The escalators on the 100 level at section 107 provide access to the RBC Wealth Management Club Level and the 200 level.

Grand Casino Arena has a "No Re-Entry Policy" which means guests may not exit the building during an event and then re-enter the building at a later time. To gain access to the building, guests must present a valid, unused ticket.

Letters for artists or performers should be mailed to:
175 West Kellogg Boulevard, Suite 501
Saint Paul, MN 55102

Grand Casino Arena cannot guarantee the acceptance by an artist or tour of any fan mail or items sent, or the return of any fan mail or items sent.

Letters for Minnesota Wild players should be mailed to:
317 Washington Street
Saint Paul, MN 55102
Please address letters to players individually.

Regions Hospital First Aid Station is located at section 104/105, next to Guest Services, on the 100 level. Contact any Grand Casino Arena staff member if you need assistance.

There are three (3) Guest Services desks:

• 100 level at section 104/105
• RBC Wealth Management Club Level at section C9
• 200 level at section 206

Desks are staffed with knowledgeable Guest Services representatives. The Guest Services phone number is 651-726-8200 and the email address is guestservices@wild.com.

Hearing/visual impaired seating for Grand Casino Arena events is available in person at the Grand Casino Arena Box Office or by sending an email to guestservices@wild.com.

Guests are welcome to bring ear plugs and/or noise cancelling ear muffs into Grand Casino Arena. Complimentary ear plugs are offered at the section 105 Guest Services Desk on the main concourse. A limited number of ear muffs are available to be checked out free of charge.

View the high school hockey jersey locator.

During an event, lost and found service is located at Guest Services at section 104/105 on the 100 level. To report a lost item after an event, please fill out the lost and found form. In the "Item Description" section, please include as much information about the item as possible, such as color and physical description. If an item is turned in that matches your item, you will be contacted to verify details of the item.

Unclaimed items will be discarded/donated 7 days after the date the item is turned in.

The Lost and Found Department is open Monday - Friday from 9 a.m. - 5 p.m.

For more information, please call 651-264-4880.

Guests are encouraged to instruct children in their group what to do if they get lost. If a child is lost or separated from their group, the child should ask the nearest Grand Casino Arena staff member for help. A lost child will be taken to the Guest Services desk near section 105 on the 100 level. Parents looking for a child should follow the same procedure. Children who retain their ticket stub are much easier to locate and bring back to their seats and parents.

Tag-a-Kid Program

This is a free, in-house service in which a colorful wristband is placed on a young visitor that notes their parents' seat location. The Tag-a-Kid Program helps lost children and parents reunite easily by registering the parents' contact information and noting the child’s seat location on the wristband. For additional information or to register, visit any of the Guest Services desks located at sections 105, C9 and 207, as well as the Suite Concierge desk.

Mobile ticketing is the most secure, convenient and flexible way to receive and manage tickets. When you arrive at the gate, our guest services staff will scan the ticket’s barcode straight from your smart phone, rather than a piece of paper. Screen shots will not be valid for entry.

We recommend accessing your tickets through the Minnesota Wild App, but you can also access your tickets through SeatGeek.com or the SeatGeek App.

The following items are prohibited and may NOT be brought into Grand Casino Arena:

• Weapons of any kind: including guns, knives, pepper spray, mace, chains, spikes, etc.
• Cameras with detachable lenses
• Laptops, iPads, tablets or other large electronic devices (exception is made for Minnesota Wild games when iPads/tablets are permitted)
• Food or beverage
• Cans, glass bottles, coolers or similar containers
• Air horns, noise makers, balloons or inflatable items
• Selfie sticks or laser pointers
• Pets (other than service animals)
• Hockey sticks or poles
• Signs, banners, flags, and apparel displaying messaging that, in the sole discretion of the arena, may compromise safety, disrupt the event, or detract from the guest experience.
• Recording devices (including video, audio, GoPro or DJI Pocket Cameras)
• Masks intended as a form of disguise or concealment worn over or covering the face to hide the identity of the person are prohibited.
• Umbrellas over 18 inches when collapsed or with a sharp edge are not allowed.
• Wrapped gifts
• Knitting or crochet equipment
• Any other items deemed inappropriate or dangerous by arena personnel, in their sole discretion

All guests are subject to be searched upon entering the arena.

In the interest of guest safety and enjoyment, Grand Casino Arena reserves the right to prevent certain items from being carried into the arena. These include, but are not limited to, weapons or anything else that can be used as dangerous projectiles. Similarly, other items that may jeopardize the safety or viewing/listening enjoyment of guests may be prohibited. Grand Casino Arena bans guns on the premises.

Gate 4, at the northeast corner of Grand Casino Arena on 5th Street, is the official pick-up and drop-off location for Minnesota Wild games and Grand Casino Arena events. Gate 4 is near section 120 and the Michelob Golden Light Taphouse.

Please contact the Minnesota Wild for details on arranging scoreboard messages during Wild games. Grand Casino Arena is unable to accommodate these requests for concerts and other events.

Grand Casino Arena partners with the Autism Society of Minnesota (AUSM) to provide sensory kits for guests.

Sensory kits are available at Minnesota Wild home games and most Grand Casino Arena events.

Visit Guest Services at section 105 to check out a Sensory Kit.

Additionally, the Minnesota Wild and AUSM have created a Social Narrative for attending a Wild Game.

Grand Casino Arena is a smoke-free facility and tobacco use of any kind is not be permitted within the venue. This includes the use of electronic cigarettes, vaporizers or similar products. There is no re-entry at Grand Casino Arena.

The Minnesota Wild and AUSM have created a Social Narrative for attending a Wild Game.

View the State of Hockey Exhibits Fan Guide.

Grand Casino Arena, Saint Paul RiverCentre and The Legendary Roy Wilkins Auditorium are known for being passionate about creating the best experiences imaginable for their guests, and that includes providing a setting that is a model of sustainable practices. Learn more about our campus-wide sustainability initiatives at our sustainability microsite.

During an event contact the Guest Experience Team by texting your question or need to 651-800-9453. Whether you have wayfinding questions, trouble with a fan near you or notice something that needs attention, our goal is to quickly respond to ensure a world-class experience for you and your guests.

Tours of Grand Casino Arena allow guests to take a "behind the scenes" look at a premier sports and entertainment facility. Venue tours showcase the many unique features of Grand Casino Arena including State of Hockey exhibits and musical tributes, the Al Shaver Press Box, premium seating areas, the event level and more. Tours run approximately one hour as guests are guided through each of the six levels of the facility. Tours do not include access to the Minnesota Wild locker room.

Learn more at the Arena Tours page of the Arena Info section.

Umbrellas that are less than 18 inches when collapsed are allowed.

Guests are allowed to bring an empty plastic reusable water bottle (not exceeding 32 oz) into the venue. All bottles are inspected upon entry and must be empty. Exceptions will be made for families with small children such as baby bottles with milk. Aluminum, other metals, and glass bottles are prohibited. Other containers such as flasks and thermoses are also prohibited.

Wheelchair escorts are available for guests who may require additional assistance to and from their seats. A pre-arranged escort will meet a guest at the designated gate and assist the guest to their seat. At the conclusion of the event, an escort will return to the guest’s seat and escort them to the nearest exit. Please note the escort will not remain with the guest during the event, nor will the wheelchair be left with a guest during the event. This service is for transport needs only. Additionally, escorts are available only on Grand Casino Arena property and are not permitted to transport beyond the arena property.

Grand Casino Arena has free, venue-wide Wi-Fi available for all events. Inside the venue, there are more than 350 Wi-Fi access points covering the seating area, concession stands and concourses on all levels. Guests can easily connect to the Wi-Fi network by selecting 'GCAWifi' from among the connection options appearing on their device.